FAQ

Frequently Asked Questions

How long does it take for my order to get shipped? 

It takes 4-8 weeks for the pieces to be made and shipped, every piece is custom made to order, we ship via Priority Mail so it takes about 3-5 days domestic. During Holiday season it takes slightly longer then usual due to the increase of sales. So please order a few more weeks in advance! 

What is the return policy?

All products are custom made to order therefore all sales are final. 

How do i contact you?

Wholesale inquiries please email  sale@onchmovement.com

What form of payment do you accept?

We accept Visa, MasterCard, American Express, Discover or regular payments all through PayPal. 

Do i need a PayPal account to purchase from ONCH.us? 

No, you are not required to have a PayPal account to purchase from this store.