Frequently Asked Questions
How long does it take for my order to get shipped?
It takes 4-8 weeks for the pieces to be made and shipped, every piece is custom made to order, we ship via Priority Mail so it takes about 3-5 days domestic. During Holiday season it takes slightly longer then usual due to the increase of sales. So please order a few more weeks in advance!
What is the return policy?
All products are custom made to order therefore all sales are final.
How do i contact you?
Wholesale inquiries please email firstname.lastname@example.org
What form of payment do you accept?
We accept Visa, MasterCard, American Express, Discover or regular payments all through PayPal.
Do i need a PayPal account to purchase from ONCH.us?
No, you are not required to have a PayPal account to purchase from this store.